Contact
The best way to reach us is by email: hello@leaflockpdf.com.
We read every message. Please allow a few working days for a reply.
Please don’t send us your documents
Never email us confidential documents, and don’t attach the file you were working on. We don’t need your files to help: LeafLock PDF is built so that your documents stay on your device, and email would undo that.
Instead, describe what happened. These details usually help:
- The tool you were using, for example Compress PDF.
- What you expected, and what happened instead, including the exact wording of any message on the page.
- Your browser and its version, and your device and operating system.
- General facts about the file, if relevant: roughly how many pages it has, its size, whether it’s a scan, whether it’s password-protected.
If a problem only happens with one particular file, tell us so. We may ask whether you can reproduce it with a file that contains nothing private.
What to write to us about
Support
Questions about using a tool, something that doesn’t work as expected, or a suggestion for a new feature. Before writing, you might find a quick answer in Help.
Business edition
Questions about running LeafLock PDF on your organization’s own network, pricing and licensing, or your specific requirements. See Business edition for an overview.
Press
Questions from journalists, writers and researchers about LeafLock PDF or how browser-based processing works. For the technical background, see How your files stay private.
Security
If you think you’ve found a security or privacy problem, please email us with the details. Describe the problem and how to reproduce it; again, there’s no need to include any real document.
What happens to your email
Emails you send us are kept only as long as needed to answer you and keep a record of the conversation. The Privacy policy has the details.